Term and Conditions

Last updated: [Insert Date]

1. Introduction

Garden Mirth (“we”, “us”, or “our”) operates the website gardenmirth.com, offering quality garden accessories, outdoor living products, and gardening essentials to enhance your outdoor experience.

2. Website Use

2.1 Eligibility

By using our website, you confirm that you are at least 18 years old or accessing the site under parental supervision.

2.2 User Responsibilities

You agree to:

• Provide accurate information when creating an account or making purchases
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with the proper working of our website

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However, slight variations may occur, and we cannot guarantee that all product images exactly match the physical item.

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item or offer a suitable alternative.

3.3 Custom Products

Certain garden arches, gazebos, and other made-to-order items cannot be returned unless faulty. Please review specifications carefully before ordering.

4. Orders and Payments

4.1 Order Process

Placing an item in your cart does not reserve it. Only when we send you an Order Confirmation email has your order been accepted.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or errors, though we will honor the price at the time of your order confirmation.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at checkout, and your order will not be processed until payment is confirmed.

5. Shipping and Delivery

5.1 Processing Time

Orders are typically processed within 1-2 business days of payment confirmation.

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Delivered via DHL or FedEx in 10-15 business days after dispatch
• Free Shipping: Available on orders over £50, delivered via EMS in 15-25 business days after dispatch

5.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times are estimates and may vary due to customs processing.

5.4 Delivery Issues

You must inspect goods upon delivery and report any damage within 48 hours by emailing [email protected] with photos of the damage.

6. Returns and Refunds

6.1 Returns Policy

We offer a 15-day return policy from the date of delivery for most items, except:

• Footwear & Wellington Boots (hygiene reasons)
• Brushes & Door Mats showing signs of use
• Custom or made-to-order items

6.2 Return Process

To return an item:

1. Email [email protected] within 15 days with your order number and return reason
2. Wait for our return authorization (RMA number)
3. Ship items in original packaging to: Garden Mirth Returns, 50 Foregate St, Worcester, GB WR2D 1ZF

Customers are responsible for return shipping costs unless the return is due to our error.

6.3 Refunds

Refunds are processed within 7 business days after we receive and inspect your return. Original shipping fees are non-refundable.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

8. Liability Limitations

8.1 Product Use

Our products are designed for domestic garden use. We are not liable for any injury, damage, or loss resulting from improper use.

8.2 Website Availability

We strive to keep our website available but cannot guarantee uninterrupted access. We are not liable for any losses due to website unavailability.

8.3 Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their content or practices.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website, and your continued use constitutes acceptance of the revised terms.

11. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

12. Contact Us

For questions about these Terms, please contact us at:

Email: [email protected]
Postal Address: Garden Mirth, 50 Foregate St, Worcester, GB WR2D 1ZF