At Garden Mirth, we’re committed to making your gardening experience as joyful and hassle-free as possible. Our comprehensive shipping and returns policy ensures you can shop with confidence for all your outdoor needs, from barbecue covers to gazebos and garden accessories.
Shipping Information
Order Processing
We typically process orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two convenient shipping options to suit your needs:
- Standard Shipping (£12.95): Delivered via DHL or FedEx with an estimated delivery time of 10-15 business days after dispatch.
- Free Shipping: Available on orders over £50, shipped via EMS with an estimated delivery time of 15-25 business days after dispatch.
Please note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.
Accepted Payment Methods
We accept the following payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Returns & Exchanges
We want you to be completely satisfied with your Garden Mirth purchase. If for any reason you’re not happy with your item, we offer a straightforward returns process.
Our Returns Promise
We offer a 15-day returns policy from the date you receive your order. Most items can be returned for a refund or exchange, with some exceptions (see below).
How to Return an Item
Follow these simple steps to return your item:
- Initiate Your Return:
Email our customer service team at [email protected] within 15 days of receiving your order. Include the following information:- Your order number
- Product name(s) you wish to return
- Reason for return
- Whether you prefer a refund or exchange
- Your original payment method
- Wait for Approval:
Our team will respond within 2 business days with return instructions and, if applicable, a Return Merchandise Authorization (RMA) number. - Package and Ship Your Return:
Securely repackage the item(s) in their original packaging with all tags and accessories included. Ship your return to: Garden Mirth Returns
50 Foregate St
Worcester, GB WR2D 1ZF
Important: You are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.
Refund Processing
Once we receive and inspect your return (typically within 5 business days of arrival):
- Timing: Refunds will be processed within 7 business days after approval
- Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
Exchange Process
For exchanges:
- Follow the standard return process above
- Clearly state in your email that you wish to exchange the item
- Once we receive your return, we’ll ship the replacement item
- You will be responsible for any price difference and additional shipping costs
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on the following products:
- Footwear & Wellington Boots: Due to hygiene reasons, we cannot accept returns on worn footwear
- Brushes & Door Mats: Items that show signs of use cannot be returned
- Custom or Made-to-Order Items: This includes certain garden arches and gazebos configured to specific measurements
Damaged or Incorrect Items
If you receive a damaged item or incorrect product:
- Contact us immediately at [email protected]
- Include photos of the damaged item or incorrect product received
- We will arrange for a replacement or refund and cover all associated shipping costs
Need Help?
Our friendly customer service team is happy to help with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.
Thank you for shopping with Garden Mirth – where your gardening satisfaction is our top priority!