Welcome to Garden Mirth’s FAQ section! We’ve compiled answers to common questions about our gardening products, delivery services, and more. If you can’t find what you’re looking for, our friendly team is always happy to help at [email protected].

About Our Products

What types of products does Garden Mirth specialise in?
We offer a wide range of high-quality garden essentials including barbecue equipment, garden protection covers, gazebos, greenhouse accessories, garden games, and practical tools like fruit crushers and boot scrapers. Our products are designed to enhance and protect your outdoor space.
Are your garden covers weather-resistant?
Absolutely! Our barbecue covers, bench covers, and sail shades are made from durable, weather-resistant materials to protect your outdoor furniture and equipment from rain, sun, and wind.
Do you sell replacement parts for your products?
We carry a selection of replacement parts and accessories for many of our products. Please contact us with details of the item you need, and we’ll do our best to help.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting the option to save your information for future purchases. Account holders enjoy faster checkout and order tracking.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll send instructions to your registered email address for resetting your password.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gardening essentials to you promptly. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. We don’t store your full credit card details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons including insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and try again, or contact your bank for assistance.

Delivery Information

What delivery options are available?
We offer two delivery options:
Standard Shipping: £12.95 via DHL or FedEx (10-15 days after dispatch)
Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)
How long does order processing take?
We carefully pack each order within 1-2 working days. You’ll receive an email confirmation with tracking information when your order ships.
Do you ship internationally?
Yes! We ship worldwide except to some Asian and remote regions. International deliveries may be subject to customs fees in your country, which are the customer’s responsibility.
Can I track my order?
Yes, all shipping methods include tracking. You’ll receive tracking information via email when your order dispatches.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused and in original packaging. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 5-7 working days. The time for the refund to appear in your account depends on your payment provider.

Contact Information

How can I contact Garden Mirth?
We’d love to hear from you! Reach us at:
Email: [email protected]
Postal Address: 50 Foregate St, Worcester, GB WR2D 1ZF

From our garden shed to yours, we’re here to help your outdoor dreams take root. Happy gardening!